U

Visitor

 • 

2 Messages

Sat, May 21, 2022 7:04 PM

Buffering constantly over Ethernet

Tablet on Wi-Fi buffers as well as pc over Ethernet 

Official Employee

 • 

601 Messages

3 m ago

Hi there, @user_2b3cc5, thank you for taking the time to reach out to us through our Xfinity Forums. I love having the option to watch TV on various devices apart from just a TV. I can understand how annoying it would become if the connections is not reliable. Please rest assure you have reached the right team for assistance. 

 

Is your Xfinity Stream the only applicaiton that is having an issue? How often does this occur?

Visitor

 • 

2 Messages

2 m ago

When it happens over Ethernet ,which is quite often, a pop up comes up saying if I’m streaming over Wi-Fi my signal is weak. Well I’m not over Wi-Fi so WTH? Tired of paying out all this money and getting subpar delivery. Wi-Fi watching on tablet buffers just as much if not more. 

Official Employee

 • 

342 Messages

@user_2b3cc5, Thank you for letting us know, I appreciate it. I understand your frustration, and we will do everything we can to get you taken care of. We do have a great troubleshooting page that could help as well.

 

Take a look here: https://comca.st/3GuYFLz

 

Or you can also always use the Xfinity My Account App for troubleshooting or the Xfinity App! If you have tried those options and still are having connection problems, please feel free to send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, and I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here