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user_1d3h4c
1st Topic

2 Messages

Friday, April 11th, 2025 12:29 AM

browser xfinity stream is always fuzzy and low quality.

watching tv via xfinity stream in chrome or firefox results in low quality fuzzy video. 

watching on the tv is just fine and as far as i can tell on the phone is on to on wifi. 

how do i improve the video quality? it seems like its not buffering to the HD quality on a CH marked as HD. 

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Updated 

20 days ago

 • Edited

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EG

Expert

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110.2K Messages

22 days ago

The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section.

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XfinityThomasA

Official Employee

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2.3K Messages

21 days ago

 

Hello, user_1d3h4c! Great questions and thank you for joining the forums community!. What device are you using the Stream app? Are you connected to your home network or using your mobile device?

 

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user_1d3h4c

2 Messages

im on my  home network on my PC. on my cellphone on the app it seems fine. and on the tv it is ok. but i watch from my PC sometimes and its just bad. 

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20 days ago

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XfinityVianney

Official Employee

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2.1K Messages

 

user_1d3h4c, Thanks for the updates. Does your PC exclusively use Firefox? If you have other browser options, can you test the Stream quality on those to see if its better if you use Safari, Edge, or Chrome for example. 

 

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20 days ago

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