Esa780's profile

Visitor

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3 Messages

Sunday, January 7th, 2024 7:29 PM

Closed

Blurry football on Stream App

I have blurry football only on the Xfinity stream app. If I watch it on any other app it’s fine or on my TV I have a Samsung TV I have selected an HD channel and all software is up-to-date as well as the app. I know this is a known problem. When will it be fixed? 

Official Employee

 • 

1.5K Messages

11 months ago

Hello Esa780,

That is super strange! I use the stream app all the time, I would not be happy to see blurry football either. Let's get this sorted out for you. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments

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