Thanks for reaching out to us, to clarify are you still having issues? Also, when you're getting this error can you be more specific about what type of device you're using or how you're trying to access Xfinity whether it's through our website or our Xfinity app?
Can you let us know what troubleshooting steps you have taken?
Have you tried to Restart Equipment: Unplug your modem and router for 30-60 seconds to get a fresh IP address and clear temporary blocks.
Check Xfinity App: Look at the xFi Advanced Security section for blocked sites/devices.
Adjust Router Settings: If it's an email port issue, check your router's firewall and email client settings.
I have tried everything that I am capable of doing. When it comes to getting into the settings of a computer I'm lost.I reset the firewall but that is the extent of my abilities. I think it has something to do with my new account info not being in your system. When I call in it still references my old business account and can not access my new residential account. Same phone number seems to be a problem. Completely delete old business account and start a new residential account. Something in accounts?
I have zero access to anything comcast/xfinity. I've unplugged,reset, powered down and up disconnected cables everything that is recommended. It is your end. I can't even download the app onto my Google pixel 9 pro xl. Brand new phone?
user_4jl16j, Let us further investigate this on our end. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
What happened here is my comcast business had a balance. My phone # stayed attached to the old business account and a balance due. I had to figure this out on my own. Paid it and magic happened. Good luck with xfinity customer service.
XfinityOrlandoM
Official Employee
•
2.8K Messages
3 days ago
@user_4jl16j
Thanks for reaching out to us, to clarify are you still having issues? Also, when you're getting this error can you be more specific about what type of device you're using or how you're trying to access Xfinity whether it's through our website or our Xfinity app?
Can you let us know what troubleshooting steps you have taken?
Have you tried to Restart Equipment: Unplug your modem and router for 30-60 seconds to get a fresh IP address and clear temporary blocks.
Check Xfinity App: Look at the xFi Advanced Security section for blocked sites/devices.
Adjust Router Settings: If it's an email port issue, check your router's firewall and email client settings.
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user_29etg1
Visitor
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2 Messages
3 days ago
Having the exact same problem with Xfinity Voice.
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user_29etg1
Visitor
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2 Messages
3 days ago
I just spent some quality time with Xfinity mobile support, and it turns out that my cheap mobile plan ("By the Gig") does not support Xfinity Voice.
This may (or may not) be the cause of other "Blocked by Policy" issues.
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