Thanks for reaching out to us, to clarify are you still having issues? Also, when you're getting this error can you be more specific about what type of device you're using or how you're trying to access Xfinity whether it's through our website or our Xfinity app?
Can you let us know what troubleshooting steps you have taken?
Have you tried to Restart Equipment: Unplug your modem and router for 30-60 seconds to get a fresh IP address and clear temporary blocks.
Check Xfinity App: Look at the xFi Advanced Security section for blocked sites/devices.
Adjust Router Settings: If it's an email port issue, check your router's firewall and email client settings.
XfinityOrlandoM
Official Employee
•
2.8K Messages
5 hours ago
@user_4jl16j
Thanks for reaching out to us, to clarify are you still having issues? Also, when you're getting this error can you be more specific about what type of device you're using or how you're trying to access Xfinity whether it's through our website or our Xfinity app?
Can you let us know what troubleshooting steps you have taken?
Have you tried to Restart Equipment: Unplug your modem and router for 30-60 seconds to get a fresh IP address and clear temporary blocks.
Check Xfinity App: Look at the xFi Advanced Security section for blocked sites/devices.
Adjust Router Settings: If it's an email port issue, check your router's firewall and email client settings.
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