U

Visitor

 • 

1 Message

Sunday, May 7th, 2023 9:34 AM

Closed

Black screen

My remote wouldn't change volume. All else worked. Then volume bar appeared and stayed on screen. I reset box 3 times and now have a black screen

Problem Solver

 • 

513 Messages

1 year ago

Hi there. Thank you for reaching out to us via our Forums.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a direct message:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

forum icon

New to the Community?

Start Here