Frequent Visitor
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17 Messages
billing error continues
Each time I have looked at my Xfinity billing detail during the last three months I'm charged for a subscription I didn't make: Fox Nation. Through Live Chat, I get the subscription canceled, only to have it reappear as an upcoming charge the next time I look. How does this happen? I use purchase pin codes and have changed passwords. No one else here but me. If the problem continues, how to I contact a higher level of management?
XfinityJohnG
Official Employee
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1.8K Messages
23 days ago
Thank you for reaching out here @alwann. We can look at any account charges from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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