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diddyp
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3 Messages

Tuesday, April 19th, 2022 11:00 PM

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Beta app is blurry on Samsung

Just a few days ago we started noticing that the screen is blurry when there is motion. I did a restart in TV to no avail. I'm on the gig plan so bandwidth not the problem. Any recommendations would be helpful. 

Question

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Updated 

1 year ago

226

6

This conversation has been merged. Please refer the main conversation:

Hey i just found a fix for serious lagging on xfinity stream app.

user_0f28eb

Visitor

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2 Messages

1 year ago

I am having this issue as well. It only began after the update. Still frames are fine, but all motion is blurred. Also have a Samsung.

0

XfinityVianney

Official Employee

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1K Messages

1 year ago

Hi, @diddyp. I hope you are well. I'm sorry to hear the Xfinity Stream Beta App on your Samsung TV has not been performing as expected. I can certainly understand how a blurry picture can make things hard to enjoy. Does this happen for every network or piece of content you attempt to watch? Have you noticed the same problem when using the app on the another device like your laptop or phone? 

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user_367522

Visitor

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2 Messages

@XfinityVianney​ I am having the same problem on my samsung smart tv's since you updated the xfinity stream app.  I see hundreds of people complaining about this but I see no solutions offered.  This only happens on my Xfinity Stream Beta App.  I have Hulu, Netflix, Paramountplus, Disney, Espnplus, Prime Video and yet the Xfinity Stream Beta App is the one that constantly blurrs the picture.  Watching any sporting event is out of the question. 

Prices keep going up but quality can't keep up.  I will be looking for alternatives. 
I would love an answer that points to a solution.

1 year ago

0

XfinityGina

Official Employee

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800 Messages

Hi there, @user_367522. 

 

We definitely don't want you to feel frustrated! Our teams are aware of, and working to the issue as soon as possible. 

 

We appreciate you letting us know about this, and for your patience while we work to get it taken care of for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_c17bb2

Visitor

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10 Messages

@XfinityVianney​ 

I have had the same issue since the BETA update. Cannot watch any programming as it is very blurry. What happened ???

1 year ago

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a5blacksnoo

Visitor

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2 Messages

1 year ago

Same problem here after the app updated. The app is basically not usable since the update.

5

XfinityAldrik

Official Employee

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498 Messages

Hello @a5blacksnoo, thank you for your patience while our engineers worked on this issue. I wanted to reach back out to you and check if you are still experiencing this issue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_11f4e8

Visitor

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2 Messages

I just hooked up my Samsung TV, and am having the same problem.  Blurry with any motion

1 year ago

XfinityOrlandoM

Official Employee

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420 Messages

@user_11f4e8 I do apologize for any inconvenience, are there any troubleshooting steps you have already taken on your side, does this issue happen on every station, also does this issue happen on any other devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_c17bb2

Visitor

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10 Messages

@XfinityAldrik​  Yes, nothing has changed. When will it be resolved??

1 year ago

0

user_c17bb2

Visitor

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10 Messages

@XfinityOrlandoM​  

Only on the XFINITY BETA STREAM. When will it be resolved. 

1 year ago

0

mrussell1211

Regular Visitor

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6 Messages

1 year ago

Same problem here.  I actually just bought the Samsung TV for a huge reason the Xfinity Stream would work on it.  I am very disappointed and I understand from reading up on it online it's a Xfinity app issue.  When will there be a fix?

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user_eace74

Visitor

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4 Messages

1 year ago

I am having the same problem.  My issue is that we are still paying you for service that isn’t functioning.  You should reissue the old update to Samsung owners for a temporary fix maybe.  We must have some kind of resolution to allow us to enjoy our service.  Please move with much more urgency.

3

XfinityKorie

Official Employee

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1.1K Messages

I am sorry to hear you are having the same issues @user_eace74. I know how frustrating this is. As asked, are you having this issue with all channels/networks? Have you tried uninstall/reinstalling the app yet? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_c17bb2

Visitor

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10 Messages

@XfinityKorie​ 

That does NOT work. Need to go back to the old version. When can this happen?

1 year ago

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user_eace74

Visitor

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4 Messages

@user_eace74​ Just like the other owners, it makes no difference whether reset or uninstall.  It does not change.  Please give us the old update asap. We need you to resolve this instead just apologizing.

1 year ago

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