BECAREFUL with the technicians

I had an issue with the outside wiring for the internet, I reported on Friday by text, call etc…. Finally they sent a technician until Wednesday 11/11/2026 to fix the wires outside, I notice my WiFi was off while he was working outside, I went out and told him, and his response was, give it a few minutes and he left!!!! After a few minutes I went outside to check the worked he did, and then I realized he just the CUT THE CABLE that provided internet to my house!!!!! I called Xfinity immediately to ask for help since I work from home and need WIFI. Their response was you have to wait for the next appointment and we will give you a credit of 20 Dlls for the inconvenience!!! 
this is very frustrating, now I am loosing a day of work without pay and no WIFi and with 20 dlls credit. I been a Xfinity customer for years! And this is the reponse I got. 
definitively checking for other companies out there to provide the same service with better customer service.