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user_909726
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Visitor

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Tuesday, February 17th, 2026 4:03 AM

Basic t v keeps locking up

Xfinity basic t v keeps locking up. I have to press the button and I am missing important details in the things i'm watching on t v. I have numerous numbers of times reached out to xfinity.They have sent technicians to the house. No one seems to be helping or resolving the issue. A keep complaining , and nobody seems to help. I guess the only thing I can do is cancel my service.

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7 hours ago

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XfinityThomasA

Official Employee

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3.2K Messages

7 hours ago

 

user_909726 -  Thank you so much for reaching out to us about your Xfinity TV service — I know how frustrating it can be when things aren’t working the way they should. The Xfinity app is a great tool for quick troubleshooting whenever something comes up, and of course, our team is always here to support you as well. Let’s take a closer look together and get this sorted out. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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