Visitor
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1 Message
Audio sync issues
When using Xfinity Stream, the audio slowly starts advancing ahead of the video playback. This happens with recordings and live playback. It seems to be happening much more frequently. I have cleared the cache, cookies, etc from my browser and it makes no difference. I have logged out, restarted my computer and no luck. At best it will be synced when I resume playback, but within five minutes or so, the video starts falling behind. This doesn't occur with ANY other video playback service, not Vudu, YouTube, Hulu, Amazon etc, only Xfinity. Any advice would be helpful....
XfinityRay
Official Employee
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4.1K Messages
2 hours ago
Hi there, @user_lq1b4z! Thanks for taking the time out of your day to reach out about the audio on the Xfinity Stream website. We are happy to further help. You did great with the troubleshooting steps you tried. Are you getting the expected internet speed to your computer or are you noticing it is slow or having any problems? Are you noticing this on specific networks or does that not seem to matter?
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