mikeherner's profile



2 Messages

Thursday, December 1st, 2022 3:06 PM

Audio out of sync

​I use streaming only, no set top boxes.  It happens when I record live TV, and happens on any channel.​

​Resetting does nothing to fix the problem.​

​I can't fast forward past the issue, when I try it won't play the replay at all.  A message pops up the we can't connect at this time, we will try again...​

Official Employee


656 Messages

4 months ago

@mikeherner Thank you for reaching out and bringing this to our attention. I can understand how this would be truly frustrating. Have you had a chance to reset your modem. Doing a reset on the modem also refreshes the app as well. Please let us know if this helps. 


forum icon

New to the Community?

Start Here