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Sunday, April 19th, 2026 10:56 PM

Audio Out of Sync on Roku Xfinity Stream App

I'm trying to watch "The Edge of Seventeen" through the Xfinity stream app on my Roku, and the audio is out of sync. I tried rebooting the Roku, resetting the app, and uninstalling and reinstalling the app, and I still have the same issue. I tried watching another film, and did not have this issue. I also tried watching this film through the browser, and did not have the issue. Is there something specific to this film that's causing this issue? Are there other steps that can be taken? Thank you for your time.

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2.8K Messages

2 hours ago

 

user_7jhxnp Welcome to our community forum! You've reached the perfect place to get help with your Xfinity account and service. Thank you for giving me an idea of the troubleshooting steps you've already tried so we don't repeat anything :). Are you noticing audio sync issues on other movies/shows you watch through the Stream app on your Roku? What type of audio device are you using? 

 

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