Hello, @user_mrd561. Thank you for contacting us here for help with the audio issues you're experiencing with your steam app. I see you sent us a message and we can continue there. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum violates Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out there. - XfinityThomasA
Is there an update? Sorry if this violated a process. Just looking to see if the issue is fixed or being worked on? The technician I was working with told me there is an issue then hung up.
Hello @user_u7y5jx, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still having audio issues with your Xfinity Stream App?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good evening user_n1d752 thank you so much for taking the time to reach us here on our Xfinity Forums and adding your voice to the conversation. We are tracking a known issue right now with the Xfinity Stream App on iOS platforms, where local channels and Fox network channels are coming in with distorted or intermittent audio. Our teams are hard at work investigating and putting out fixes, but we have no ETA at this time for full restoration. We recommend watching for now via X1 or another platform such as Android or Roku.
In the meantime, we would ask that you reach out 1-1, so we can capture your relevant account details for reporting purposes. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have been having the same issue all day. On appleTV and iPad. All other apps work but the xfinity stream app keeps dropping the audio for a few seconds then it comes back. All channels.
XfinityThomasA
Official Employee
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2.3K Messages
3 days ago
Hello, @user_mrd561. Thank you for contacting us here for help with the audio issues you're experiencing with your steam app. I see you sent us a message and we can continue there. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum violates Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out there.
- XfinityThomasA
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user_mrd561
Visitor
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6 Messages
3 days ago
It’s been an hour and no response. Who can help?
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user_u7y5jx
Visitor
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1 Message
3 days ago
It has been happening all day since 6:15 am in the Chicagoland area. A solution would be nice to know.
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illegal_op
Contributor
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13 Messages
3 days ago
I have been having the same issue all day. On appleTV and iPad. All other apps work but the xfinity stream app keeps dropping the audio for a few seconds then it comes back. All channels.
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user_mrd561
Visitor
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6 Messages
3 days ago
I was on a call with a rep at Xfinity and was told it’s affecting all iOS devices. Then they just hung up. Not sure why they are not addressing this.
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