SFI's profile

New Poster

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3 Messages

Thu, Aug 8, 2019 2:00 PM

Audio dropping on Stream DVR

I am having audio issues with playback of saved recordings on the Stream App DVR on my laptop. Audio cuts out every few seconds. This happens on all recordings and is a new issue of the past couple of weeks. Anyone else having the same issue? This is only with Xfinity Stream App; other audio (such as YouTube) plays fine. Please advise. Thanks!

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Rustyben

Expert

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24K Messages

2 y ago


@SFI wrote:

I am having audio issues with playback of saved recordings on the Stream App DVR on my laptop. Audio cuts out every few seconds. This happens on all recordings and is a new issue of the past couple of weeks. Anyone else having the same issue? This is only with Xfinity Stream App; other audio (such as YouTube) plays fine. Please advise. Thanks!


try the very same recordings using a smart phone/tablet. does the audio cut out on the different device?

New Poster

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3 Messages

2 y ago

I haven't tried on a tablet yet, but it plays fine from the DVR on my regular TV. Thanks!

Rustyben

Expert

 • 

24K Messages

2 y ago


@SFI wrote:

I haven't tried on a tablet yet, but it plays fine from the DVR on my regular TV. Thanks!


key is what streams from the cloud on a cloud based device.

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