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Viper122
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Rousing Reactor

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205 Messages

Thursday, December 4th, 2025 2:59 AM

Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

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13 hours ago

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XfinityMarshante

Official Employee

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718 Messages

2 days ago

Hello @Viper122, thank you for taking the time to leave a post. I completely understand how frustrating it can be when the audio drops, 

especially right in the middle of your favorite movie. When that happens, does the sound stay off, or does it eventually come back on its own?

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Viper122

Contributor

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205 Messages

The audio cuts out when the program switches from one commercial to another and again when the show or movie comes back on, then it usually goes away until the next set of commercials begin. It also on occasion cuts out at random while watching a show. This is a known issue that is all over this forum and the internet going back years. They seem to fix it until it returns again. It is getting worse and more often again. Only happens on Xfinity stream on all my Apple devices at exactly the same time. Since there are different versions on different devices deleting and restarting the app is not a fix. All my devices are updated. 

Ipad version: 5.65.0 released Yesterday December 5, 2025

Iphone version: 7.24.0 released 2 months ago

Apple tv 4K version: 1.13.2 released December 2, 2025

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2 days ago

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XfinityDena

Official Employee

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3.9K Messages

Is this on live TV or OnDemand content? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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Viper122

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205 Messages

This is happening on Live tv. All channels that I have been on. Even on the tvgo channels. 

(edited)

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2 days ago

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XfinityDena

Official Employee

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3.9K Messages

Do you have a 4K box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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Viper122

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205 Messages

3 Apple TV 4K devices and 6 other Apple products, look at previous posts. Happens on all and worse tonight than ever.

(edited)

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1 day ago

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Viper122

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205 Messages

1 day ago

https://forums.xfinity.com/conversations/x1/sound-cuts-out/6652698a1e56d61567f66d3c?page=1

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Viper122

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205 Messages

13 hours ago

Just an update, ticket was opened for this issue. Also, the audio drop is showing on the recordings as well. 

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