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mrvco
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18 Messages

Tuesday, December 26th, 2023 12:50 AM

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AppleTV app requires login every time it’s launched

The AppleTV Stream app requires login every single time it’s launched (even if it is just backgrounded temporarily) This has been going on for many months, to the point now that my wife has just stopped using it.  It’s getting increasingly difficult to justify keeping anything but the Cable Modem service during our informal quarterly household budget reviews.


Today I promised my oldest daughter that we’d watch the movie ‘Elf’ while her sister was napping.  I knew I would need to authenticate through the website, but was prepared.  Lo and behold, the /authorize site was down and gave a generic unauthorized access error page after multiple retries.  Fortunately I was able to switch into daddy hero-mode and found the DVD squirreled away in a drawer, saving the day.

Are there any plans to fix the mandatory login issue?  I’ve never had this issue on any other service and it is maddening, especially since I work in the streaming industry and I’m the 24x7 on-call for all things IT in our household.

Question

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Updated 

1 year ago

 • Edited

298

2

XfinityRyanE

Official Employee

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1.1K Messages

2 years ago

Hello @mrvco, thanks for reaching out for help with your streaming app. The stream app authentication is a known issue with Apple TV, and our teams are aware and working with Apple on a fix. While we don't have a time frame for this, rest assure we are looking into it and hope to have this resolved for everyone soon! 

Were you able to get though to the verification steps/authorization page? 

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0

Beardiuaximus

1 Message

1 year ago

This is an issue I am also experiencing. Has there been any progress on a fix or workaround yet?

3

0

XfinityVianney

Official Employee

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2.3K Messages

Hi @Beardiuaximus,

Thank you for reaching out. I hope you are doing well. I didn't see this listed as a known issue, and it appears we have made progress. However, there could still be some effects, as in your case. Have you tried any troubleshooting so far? Can I get more details on your attempts and any changes you've seen since?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_kjm6wr

1 Message

Same issue here for me. Ever since I've started using Xfinity as my TV provider I have to log in to the application every single time to use it. I've tried it on three different Apple TV's, same issue. 

I've uninstalled and reinstalled the application, updated it, tried using the home button instead of hitting the back button, etc. Every time I open the application, it makes me sign in, it's super frustrating. 

1 year ago

0

XfinityShawn

Official Employee

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1.7K Messages

 

user_kjm6wr Do you see any error codes or messages when it makes you have to sign in each time or no? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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