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echorayn
1st Topic

Visitor

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2 Messages

Wednesday, March 4th, 2026 12:34 AM

Apple TV StreamSaver subscription activation problem.

I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting this same message.

A prior email gave me a different website to activate, which initially said it was activated but only took me to the apple tv website to sign up for a free trial.

I am hoping for some kind of assistance to get this resolved.

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2 hours ago

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XfinityJohnG

Official Employee

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2.6K Messages

22 days ago

Thank you for reaching out to our team here. Have you been able to activate that Apple TV subscription at the https://xfinity.com/activate-apple Site?

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echorayn

Visitor

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2 Messages

That site says that my apple TV subscription is already active and to continue to Apple TV, but when I do it is asking if I want to start my free trial.

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14 days ago

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user_yfor6i

Visitor

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1 Message

I am having the same problem.  Says it is already active, but never connected to my appletv to activate.

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12 days ago

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XfinityBrianH

Official Employee

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2.1K Messages

 

echorayn Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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XfinityLinda

Official Employee

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2.4K Messages

@user_yfor6i Have you tried visiting: xfinity.com/yoursubscriptions and log in with your Xfinity ID and password? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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user_1lvhzu

Visitor

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3 Messages

11 days ago

I am having the same problem activating Apple TV.

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XfinitySeth

Official Employee

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954 Messages

Thanks for letting us know you're experiencing something similar user_1lvhzu! As my colleague suggested, have you already tried visiting xfinity.com/yoursubscriptions and logging in to see if your Apple TV subscription appears?

 

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9 days ago

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user_f20w2x

Visitor

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1 Message

2 hours ago

Having the same issue, when I go to the Xfinity site and try and activate the Apple TV, I get the error code something unexpected happen and please try again later. This has been going on for 10 days. Contacting Xfinity, he tried to send me to  Apple to work with them. 

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