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user_tfjsjk
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Visitor

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2 Messages

Saturday, July 26th, 2025

Apple TV+ not working for Streamsaver

I am trying to active my subscriptions for the Streamsaver product that I'm paying for. I have successfully activated Netflix and Peacock, however Apple TV+ does not work. The button just takes me to Apple TV's website. The button for the other two services worked just fine.

Please help me out. Thanks.

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1 month ago

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XfinityMarcus

Official Employee

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1.7K Messages

1 month ago

user_tfjsjk thank you for using the Xfinity Community Forums page to reach out today. Let's get your Apple TV+ service working as intended.

 

Have you already attempted to clear the cache and cookies to gain access to the sign in option?

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user_tfjsjk

Visitor

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2 Messages

Hi, thank you for your reply. Yes, I tried clearing cache and cookies. It still doesn't seem to work.

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1 month ago

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XfinityMarcus

Official Employee

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1.7K Messages

user_tfjsjk I appreciate you getting back to us, let's get your Streamsaver working as intended. Can you send me a direct message with your full name and complete service address?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your messag

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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