App update

App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites

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user_g29l3k

Contributor

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53 Messages

7 days ago

The same thing happened on my brand new Samsung smart TV this morning.

I returned my X1 set top box because I didn't need it anymore with the Xfinity Stream app -- before this morning's update anyway.

I can see all my favorites just fine on the Xfinity Stream website and the Xfinity Stream app for Android. Doesn't do TV watching any good, what with over 3K channels!

Why doesn't the information about favorites that Xfinity already has appear on the new Xfinity Stream app for smart TVs???

Please do not suggest a work-around!

Help! Same thing happened to us and we heavily use the Favorites channels. Also, can’t find the Smart Resolve setting that allows you to skip commercials. Not liking the new app updates at all. Can we switch back to the prior app version?

7 days ago

XfinityMartyR

Official Employee

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3.9K Messages

5 days ago

user_hzi95u Thanks for reaching out! The Xfinity Stream app has a new look on Samsung Smart TVs, and the Favorites channel filter isn't available in the current Samsung TV interface. Unfortunately, we don't have any indication if it will be added back in to future releases.

Superman1975

Contributor

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40 Messages

I just got an e mail about the new Xfinity Stream App coming soon.

I am waiting for it for FireTV and Moble devices and hopefully finally coming to the Google Play Store so I can use it on Onn4K Plus and Shield TV too!

And was looking forward to it.

But why in the world would Xfinity developers think it is a good idea to remove the option to only view your Favorite channels??????????????

That's just a very bad design choice!!!!!!!!

I mean who wants to have to scroll though every single channel in the Live Guide?????????

In fact there should be at least 4 options "All, Favorite channels, Free to me and HD Only".

Just like the X1 DVR boxes have.

A few Quick questions for Xfinity in the new App update was the Live Guide also updated with an improved design or is it just the main home screen?

And is the Mini guide still available as well and were all the bugs fixed with it like the mini guide not highlighting the current channel when opening?

Also while watching TV can you now click up or down to go to the next channel for "Channel Surfing"

Almost all apps for TV watching have option to click up or down with your remote to go to the next channel "Channel Surfing".

Thanks

(edited)

5 days ago

user_g29l3k

Contributor

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53 Messages

The awful Xfinity TV app update that everyone's complaining about seems to affect only smart TVs. It may not affect other devices. You can only try it and see.

5 days ago

user_5h0cw9

Visitor

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2 Messages

@XfinityMartyR This is absolutely AWFUL! We have to scroll through HUNDREDS of SD channels just to find what we are looking for and PAY a lot of money for. Favorites MUST be added into a future update and soon for all Samsung TV customers. Many unhappy paying customers willing to cancel for better service and prices.

5 days ago

user_j34ylp

Visitor

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5 Messages

@XfinityMartyR Do the developers realize that many of us use xfinity stream because it worked well with the way we already did things and works with the TV box we have in the other room? If this is a whole new system without Favorite channels and without the ease of finding saved programs, we will drop Xfinity completely.

4 days ago

user_j34ylp

Visitor

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5 Messages

5 days ago

And if you want to access your recorded items, you can't get to a list of them. The new app is terrible.

user_sw904

New Poster

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5 Messages

5 days ago

The new app for Samsung definitely needs to be thought through a little better. Not only does it need favorite channels back but also there’s no way to turn off SD channels. So now you not only have to scroll through hundreds of channels because there’s no favorites but just to get to HD channels you have to go through hundreds of SD channels. Ridiculous! Please fix this.

user_5h0cw9

Visitor

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2 Messages

100% AGREE with you! Awful update!

4 days ago

Superman1975

Contributor

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40 Messages

4 days ago

So both Favorite channels and DVR Recordings are both missing from the new Xfinty Stream app?

That is not not acceptable if true!!!!!!!! :(

(edited)

user_6cmmg3

Visitor

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3 Messages

4 days ago

Smart resume also not working on all the DVR recordings and if you start to watch a recording and then leave to watch something else and then come back to that recording, there is no resume button! Have to restart it or manually scroll to spot you last watched. Soo many issues with this app…fix it!!

Superman1975

Contributor

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40 Messages

@user_6cmmg3

Ok so DVR Recordings are still in the new app then.

Wonder why someone here said DVR Recordings was removed?????????

Anyway beings that this is pretty big app update there are bound to be bugs and I would think Xfinity is planning to fix all of them.

4 days ago

XfinityVictor

Official Employee

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2.6K Messages

Superman1975 Hello, I am sorry the new look the Stream app has can be a bit different. We are happy to help you if have any issues navigating the application.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

3 days ago

user_j34ylp

Visitor

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5 Messages

I appreciate that. I was on a chat with someone for a long time and there's no solution to the fact that they took away "Favorite Channels". So, to have to scroll through potentially 100's of channels to find the ones that you want to use regularly is just not going to work for us. We could probably deal with the other changes that we don't care for if they would put back the favorite channels tab.

3 days ago

user_0a33iu

Visitor

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2 Messages

4 days ago

It’s awful! Put it back to how it was! Who decided on the changes because you probably should of asked customers first for their opinions!

user_i5xgu8

Visitor

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2 Messages

11 hours ago

This new app is horrible!! You can’t just look at your favorite channels in the guide. They have every category but favorites!!! This needs to be brought back. Also, when you access your recordings you can’t see them in a list by date. This should be an option.

user_i5xgu8

Visitor

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2 Messages

11 hours ago

This update is the worst!!! They got rid of favorite channels in the guide. They don’t list your recordings by date. When I left a recording and returned, it didn’t return where I left; it started from the beginning! Lastly, it doesn’t seem to have the smart resume option when you fast forward. If these things aren’t added back to the app, I will seriously consider switching providers because this is very inconvenient! Why would they redesign an app and make it worse!!!

(edited)

user_7ewwoz

Visitor

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3 Messages

11 hours ago

DO NOT UPDATE! The new app is horrible

user_j34ylp

Visitor

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5 Messages

28 minutes ago

Now that I've lived with the new app update for a few days- let me count the way that it fails it's users.

1- the favorites option is gone.

2- when you are in the guide and you want to go to home or library you have to scroll all the way through the channels to 2 and then up to the menu bar across the top.

3- the saved (recorded) the "list" of saved programs is gone. So, you have to scroll through every show you've saved to find the one that you want.

4- you can no longer fast forward (using the smart resume).

I am wondering what else I will hate about it as time goes on. I am wondering how long I am willing to tolerate it before I switch from Xfinity to another option that considers their clients before making such sweeping changes and not giving people the option to choose which format they want to use.

I will say that at least now it defaults to the HD channels so you don't have scroll up 1000 channels. A small favor.

Xfinity Stream Website

user_hzi95u

App update

user_g29l3k

user_5b01uk

XfinityMartyR

Superman1975

user_g29l3k

user_5h0cw9

user_j34ylp

user_j34ylp

user_sw904

user_5h0cw9

Superman1975

user_6cmmg3

Superman1975

XfinityVictor

user_j34ylp

user_0a33iu

user_i5xgu8

user_i5xgu8

user_7ewwoz

user_j34ylp

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