App Not Working Except TvGo Channels

user_repxmr I really appreciate you walking through all those troubleshooting steps already, and I’m sorry you’re still running into playback errors even after the interruption was resolved. I can understand how frustrating that is, especially when everything was working before. Since you’ve already cleared the cache, reinstalled the app, and reset the Fire Stick, the next step would be for us to take a closer look at the account and the service on our side. Let’s move this over to a private message so I can securely review your account, check for any lingering service issues from the outage, and run some deeper troubleshooting with you. That way, we can get to the root of what’s causing the playback errors and work toward a resolution as quickly as possible. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it