Ecope's profile

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8 Messages

Tuesday, March 17th, 2026 9:55 PM

App issues

Fast forwarding recordings stops with errors and can’t watch it

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Official Employee

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258 Messages

20 days ago

Hello Ecope, thank you for reaching out to us in our Xfinity Community forums. We are happy to assist you with troubleshooting your playback issue. Are you using the DVR on your TV, or using the Xfinity Stream app to watch?

 

New Poster

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8 Messages

The Xfinity Stream app. It happens when I fast forward thru commercials on the recordings.

Official Employee

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258 Messages

On any device, or a specific device?

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New Poster

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8 Messages

on two devices that we know of.

Official Employee

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1.7K Messages

What are the errors you get when it stops?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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8 Messages

both Amazon fire sticks

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