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user_gv91n9
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2 Messages

Sunday, July 6th, 2025

App freezes can’t get out of it have to delete it and reinstall it

Sick of Xfinity app freezing up while watching sporting events. Can’t do anything with the app have to delete it and reinstall it and then miss what happens. Lately keep my laptop close so I can watch the event while reinstalling the app. Just downloaded ESPN so I don’t have to use Xfinity I guess time to cancel Xfinity T V.

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15 days ago

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XfinityRaf

Official Employee

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1.1K Messages

22 days ago

Good afternoon @user_gv91n9. Are you using the XFINITY Stream app on a smart TV or through a device like Roku or Apple TV? 

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user_gv91n9

Visitor

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2 Messages

Smart TV downloaded the ESPN app on the TV with ESPN plus

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17 days ago

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XfinityBillie

Official Employee

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3.5K Messages

 

user_gv91n9 I definitely understand how frustrating it must be to have interruptions while you are trying to enjot your sports games. Is that the only time that you see the app freeze? When it freezes are there any error messages?

 

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15 days ago

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