binkybink's profile

New Poster

 • 

29 Messages

Tue, Jun 7, 2022 2:57 AM

Another Update needs to be released to correct the Xfinity Beta App for Samsung TV’s

When will another update be released for the Xfinity Beta App for Samsung TV’s? Another update needs to be released to correct the issues that were caused with the update that was released in April 2022. 

I’ve been down the road with Xfinity DM and going through all the trouble shooting. Firmware  is up to date, have space on TV, Connection is hardwired and uninstall and reinstall etc…

There were no issues until the April update installed. All other Apps Netflix, HBO are working just fine.

The reviews for the Xfinity Beta App for Samsung is only two stars.

The forum is full of people having problems as well. 

Official Employee

 • 

281 Messages

4 m ago

Hello @binkybink, thank you for reaching out to us. We will be happy to help with your Stream app issue. If you don't mind, can you provide me with some details about what's going on? Also, are you having issues with the Stream app on any other devices? 

binkybink

New Poster

 • 

29 Messages

@XfinityJimmy​ This is the Xfinity Beta App for Samsung. The latest update install3d and now there is a black thick line across the screen when viewing the channel information. It is also jumbled at the bottom. All other streaming apps are working fine. I’ve trouble shot this with Xfinity via a phone call. I do see other posting about the same issues. It has been like this for two months or more. 

Official Employee

 • 

94 Messages

Can you please shoot me a DM with your name and address? I would be happy to help? 

 

You can send me a DM by following these directions: 
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
binkybink

New Poster

 • 

29 Messages

@XfinityJimmy​ no problems with any other Apps. This stated when the released that last update. 

binkybink

New Poster

 • 

29 Messages

@XfinityJimmy​ no just this device 

Official Employee

 • 

342 Messages

@binkybink Thank you for confirming that as well, and thank you for your patience and understanding throughout this entire process. We will definitely keep working hard to get to the bottom of this Xfinity Stream App beta issue on Samsung Devices. I know you have already done this before, but to work on getting this resolved, we would need to try some other troubleshooting steps, and then create a ticket to escalate the issue if needed. To continue, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

binkybink

New Poster

 • 

29 Messages

3 m ago

This is what the screen looks like. I’ve been down the path of private messaging support, trouble shooting etc.. The issue still persists.

(edited)

forum icon

New to the Community?

Start Here