Android Stream Issues.

Dear Xfinity Customer Support,

I am writing to formally report an ongoing issue with the Xfinity Stream app on my Samsung Galaxy S9 tablet and a Samsung S26 plus cell phone. This problem began a few weeks ago following a recent Android system update, and since then, I have been unable to access or use the streaming app.

I have contacted customer support multiple times and have worked with several representatives to troubleshoot the issue. Despite going through all recommended steps, the problem remains unresolved, and I have not been provided with a clear solution.

Given the length of time this issue has persisted and the inability to use a service I am paying for, I am requesting a credit to my account for the disruption. If this matter cannot be resolved promptly, I will have to consider switching my service to AT&T.

I would appreciate your immediate attention to this matter and a timely resolution.