Visitor
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6 Messages
all the live channels are missing
no live channels. did a chat and restarted router and still nothing showing. any suggestions? happening on phone app and firestick on tv.
Visitor
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6 Messages
no live channels. did a chat and restarted router and still nothing showing. any suggestions? happening on phone app and firestick on tv.
rita.walsh
Visitor
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4 Messages
2 days ago
Same issue. Very very frustrating. Spent over 10 hours with chat agents and even had Tier 2 callback. No one has solved issue
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karkrazy13
Visitor
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15 Messages
1 day ago
Same issue here - been dealing with it since last Tuesday, so it's been a week. I only have the TV GO channels, so the app is not recognizing that I am on my home wifi network. The chat agents lie and no one can help. I've done all of the troubleshooting. I am so frustrated by this. There HAS to be a solution.
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user_smuhof
Visitor
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6 Messages
1 day ago
A bit of an update. The tech was baffled, so he contacted his supervisor, since it was beyond the scope of what he does. As it turns out, there were others in my area with the same issue that other techs could not figure out either. They have contacted the corporate computer guys and they are looking into the issue as it appears to be a company wide problem. I will follow up when/if I hear more.
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