all the live channels are missing

I have someone coming to house tomorrow. I will update, if they figure it out. I spent an entire day on it too with 4 agents and the AI chat bots. 

@user_smuhof​ Please let us know if the tech can figure out what's going on. This is a SUPER frustrating issue that no one seems to be able to solve.

So it's an Xfinity problem, not a user problem.  Figures.  So, basically, we all have to go without LiveTV - that we pay for - until Xfinity fixes the problem.  Who knows when that will happen🙄  Thank you so much for the update & please let us know if you hear anything else! 😊

Hi there, @user_smuhof Thank you so much for the update, I'll continue to check in with you until this gets resolved.-Richard

@user_smuhof​

karkrazy13- No, does not appear to be a user issue. I will keep you updated.

rita.1- We both spent an entire day talking to agents that did not know what to do, so I doubt forum agents know either. I agree that being straightforward would have saved us both a lot of aggravation. No, I was not charged, at least that is what they told me. Will update if I hear anything. 

@user_smuhof​ I spoke to another agent on the phone last night who tried "advanced troubleshooting" and that did not resolve the issue. She told me I would be contacted by someone in the networking department, but I'm not holding my breath.  I'll report back if I ever hear from them (and if they are able to resolve the issue).

Well…, yesterday was a big day!  After finally getting thru the bot/ A1 chatting I had some real fun 😂. I Wouldn’t let up at all!!  Everything the rep said I replied back with nah this is [Edited: Language] heard it all attitude.  I insisted on phone numbers to contact management. He gave me fake numbers and I called them out on all of it. Call escalated all the way up. I was told the root cause is the “TC Packet” then created ticket # for backend support as well as got a call back.  The callback said it was poor internet signal. Tech coming on Saturday. It’s total insanity. I’m also going to expose to BBB, FTC, and state attorney general as another person said.  As said before my research shows this has gone on for years. Xfinity has this forum but never replies acknowledging known issue or any updates. All the past posts are closed with no solution.  It’s very very fraudulent that the scripted replies and fake numbers are given out.  I will update after Saturday tech visit but know nothing will be done. They have some type of a code issue happening. 

Ok, thanks. I will text my tech from Tuesday and see if he has any updates.

Tech find anything? They told me the same thing, and when the tech came, he said nothing appeared wrong and I have a strong signal. A agent contacted me on here and I am doing private messages with them trying to figure this out. Will let you know if anything useful comes from it. 

@rita.1​ What [Edited: "Language"] is a "TC Packet"?? Sounds made up, which is par for the course with the chat bots.  I'm sick of not having any support for the prepaid NOW Services.  I'm sure the tech will tell you that there is nothing wrong with your internet signal.  This whole thing is so messed up.  I will be filing complaints as well.

@user_smuhof​ The reason is because Xfinity wasn't authorizing the LiveTV channels. My issue was resolved on 2/23 and I'm pretty sure it was fixed for everyone who was having this issue. Hopefully it will stay fixed 🤞🏼