All my Streaming Apps keep having to pause

Prime, HBO Max, Paramount+ all take a long time to download something to play then keep stopping to load throughout the show. VERY irritating. Able to get better streaming using tablet. Do I need a new box?

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XfinityMartyR

Official Employee

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3.5K Messages

26 days ago

user_53ukoa Thank you for reaching out! I would recommend checking your cable connections to your TV box, and Xfinity Gateway/Modem and ensure the connections are finger tight. I would also recommend restarting both the TV box, and Xfinity Gateway/Modem with a full power cycle. This should help clear out stored cache, and reestablish a better connection to the network.
If you continue to have delays with the streaming apps, you may need an updated TV box.

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user_53ukoa

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Did all the cable connections etc. other than getting a new box. Still has issues, sometimes better than others (no rhyme or reason). Going to try and get a new TV box (it's going on 9 years old).

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1 day ago

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user_6807mz

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2 days ago

I’m having the same issue

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Xfinity Stream Website

user_53ukoa

All my Streaming Apps keep having to pause

XfinityMartyR

user_53ukoa

user_6807mz

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