aegugka's profile

New Poster

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2 Messages

Sun, Aug 9, 2020 12:00 PM

ALL MOVIES MISSING FROM SAVED FAVORITES IN XFINITY STREAM ONLINE

Problem started this morning while was browsing through new movie additions by network.

ALL movies in saved favorites on Xfinity Stream online are missing.  Only TV shows appear.

I cleared browser cache and restarted the desktop.  Tried different browse5rs (Edge, Chrome, Firefox).  None of the saved favorite movies appear or are displayed.

I called tech support.  TV transferred me to internet and internet transferred me to TV.

So what is going on?

Responses

CB13TV

Frequent Visitor

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12 Messages

4 d ago

Same problem. Favorite Movie section works on X1 box but not on app or website.

It has been missing since Spring 2020. It was back a few months ago but disappeared again. 

I can save Favorites from X1 box or app or website. I just cannot see them on app or website. Only Favorite TV Shows appear. 

Please fix. It is frustrating to not be able to use the app for Favorite Movies. 

Thank you. 

Official Employee

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18 Messages

Hi there @CB13TV and thanks so much for taking the time to reach out to us here on our Community Forums.  We are glad to take a look into this for you.  I know that there are times with the app that may need an update, can you tell me if the issue is still present?

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