Contributor
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137 Messages
All Live TV Giving TVAPP-00116 error on Roku (with no changes)
Same as many other people are reporting suddenly ... Everything was working yesterday on my Roku's Xfinity Stream app. There were no updates or changes in the app. Now all live TV channels are throwing a TVAPP-0116 error. I can view my recordings without any problems. But live TV will just shows a black screen with the 00116 error. I signed out, reinstalled, rebooted, and authorized again. The stream app can see and play my cloud recordings but live TV is still not working.
Many people are reporting this same issue as of today. Again, there were no changes in the app, and it was working yesterday, so did something change on Comcast's side? Why can I still access my could recordings, but nothing live? I use my Roku as my TV adapter so what am I paying for if I can't access my TV services?
XfinityDilary
Official Employee
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1.8K Messages
9 hours ago
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Brocktoon
Contributor
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137 Messages
9 hours ago
Not sure if it was affecting other devices as I only use Roku devices for the Xfinity stream app. But Roku support confirmed they changed nothing on their side today. They told me to contact Xfinity.
In any event, someone else who was having the same issue with the TVAPP-0116 recommended trying an X1 system refresh as it fixed their issue ... and it also worked for me! I don't know if this points to an issue with the Xfinity system, but I'd recommend anyone with the TVAPP-0116 who has a X1 box, go to settings > help > system refresh. Or request support to run a system refresh. It seems to have helped some folks tonight with this error
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user_2xjdr8
2 Messages
4 hours ago
I also have this issue but with only one of my Roku devices. The other device works normally. I have restarted the Roku device that gets the 0016 error message, but it still does not work. Any suggestions?
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