All channels on stream only have "subscribe" option
I recently moved into a new home and per Comcast's advice, merged my new address to my existing account. After setting up my modem and router, I went to stream xfinity on my Roku. All channels loaded in the guide, but every channel only gives me an option to subscribe. This issuse persists on my Roku, phone, and computer (Chrome and FF). All basic troubleshooting has been performed. I was also in touch with an xfinity rep for quite some time who verified I did all the basic troubleshooting, then said I needed to go to the advanced troubleshooting.
Anyway, after some minor digging, I noticed that some other customers were encountering the same issue after moving, and removing the previous address from their account seemed to clear things up. I noticed we don't have that privilege as a customer, so I'm reaching out here. Pretty terrible time to go a week without news.