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user_r548793
1st Topic

Visitor

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3 Messages

Monday, February 27th, 2023 1:10 AM

Closed

adjust team record channel settings and auto extend

This is insane - everyone has been reporting this issue for years from looking at the forum yet there is NEVER an answer which tells me that there's no fix but I want to hear that. I want to see someone from Comcast admit that they've taken in loads of cash and failed to create a fix for this issue. I have a team recording set for my hometown team (Pittsburgh Penguins). Whenever their games are on the NHL Network and therefore blacked out locally Comcast records whatever they're showing on NHL Network RATHER THAN MY [Edited: "Language"] TEAM. Why???? WHY??? People have posted about this issue for YEARS and there's no explanation or even an admission that there's no way to fix this. We deserve to be told why this hasn't been fixed after the years of it being pointed out. 

Additionally my games are cut off and not auto-extended. Plus, I can ONLY adjust the recording each game. I don't have a cable box. I don't need one but all the instructions say to adjust those settings on a cable box. Are they really not adjustable using the Stream app? If so why? Is it because you want to force people to pay a rental fee for your equipment. Come to think of it I should check my bill because I bet dollars to donuts that you're charging me for equipment even though I don't have any.

Question

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Updated 

2 years ago

 • Edited

181

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CCCassandra

Problem Solver

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502 Messages

2 years ago

Hi @user_r548793. thank you for visiting us on the Xfinity Forums for assistance with this channel issue. I'm sorry that you've had this negative experience! Our team would be happy to help with checking into this further and to make sure you aren't being charged for any equipment. That's never the type of experience we want to see! Can you please send us a direct message with your first and last name and address to get started?

To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon (top right corner)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_r548793

Visitor

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3 Messages

@XfinityCassandra​ this isn't just a personal issue though. There have been people reporting this problem for YEARS. When is it going to be addressed? By trying to make this an issue that individual customers are experiencing it sidesteps the issue. This isn't an individual issue, this is a problem with your system. I understand it's not a problem that you can do anything about but it's a serious issue that has gone unaddressed for years - years. People are paying for this service. We're paying outrageous amounts too because of your monopoly. This is not okay.     

2 years ago

0

user_r548793

Visitor

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3 Messages

If you find this message in the future after they've defeated me and closed this thread please remember - we have got to stick together to affect change.

Their tactic of trying to address this individually is intentional. They want to keep us from coming together to demand action because it's far easier to force their underpaid and poorly treated employees to face our anger individually. We need to stop letting this happen to us. It's only when the working people come together and demand action collectively that they give in. 

Good luck and Godspeed 

2 years ago

0

XfinityPaula

Official Employee

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1.4K Messages

@user_r548793 With service and app issues, while they may be impacting others, we need to investigate and troubleshoot the individual account, service, expereince, app, device, credentials to bring the examples to our repair teams to work with engineering to make the needed fixes. For example the stream app is available on multiple platforms, like ios, android, roku, and smart TV's. We want to gather those details, to help identify the make, models, versions to report the trouble with our teams. We would love to help out, and I know it's frustrating that the app is not doing what is expected. I use it on several devices myself, and I have a different experience with each. Please send us a direct message, and we will work to have this corrected. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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2 years ago

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