Visitor
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1 Message
Accidental rental
My soon to be 3 year old got a hold of the remote and accidentally rented a movie. Is there a way to cancel the rental?
Visitor
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1 Message
My soon to be 3 year old got a hold of the remote and accidentally rented a movie. Is there a way to cancel the rental?
BruceW
Gold Problem Solver
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27.7K Messages
2 days ago
In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and the web portal to prevent this from happening in the future.
See https://www.xfinity.com/support/articles/parental-controls-non-x1
and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off
and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.
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XfinityMelinda
Official Employee
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376 Messages
6 hours ago
Hello @user_zlv0dm, and thank you for reaching out to us on the Xfinity Forums! You've come to the right place for help. 😀
If a family member accidentally rented or purchased content through Xfinity On Demand, you may be able to request a credit. To qualify, the content must have been watched for less than 10 minutes, rented or purchased within the last 120 days, have a value of $60 or less, and not have been purchased using a coupon.
You can request a credit by signing in to your account, visiting Billing & Pay, and following the prompts. You can find more details here: Xfinity On Demand Rental/Purchase Credit Information.
Also, we'd like to highlight the helpful information our amazing Expert, @BruceW, shared regarding parental controls and purchase protections to help prevent accidental rentals in the future.
Please let us know if you need any additional assistance. We're always happy to help!👍
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