Visitor
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1 Message
Accidental rental
My soon to be 3 year old got a hold of the remote and accidentally rented a movie. Is there a way to cancel the rental?
Visitor
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1 Message
My soon to be 3 year old got a hold of the remote and accidentally rented a movie. Is there a way to cancel the rental?
BruceW
Gold Problem Solver
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27.7K Messages
5 hours ago
In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and the web portal to prevent this from happening in the future.
See https://www.xfinity.com/support/articles/parental-controls-non-x1
and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off
and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.
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