Visitor
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1 Message
Accident rental
My 5 year old accidentally rented a movie, it has not been watched but it started it for about 8 minutes, can I get it cancelled?
Visitor
•
1 Message
My 5 year old accidentally rented a movie, it has not been watched but it started it for about 8 minutes, can I get it cancelled?
XfinityJohnG
Official Employee
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3.3K Messages
2 hours ago
Thank you for reaching out to our team here about that accidental rental. I have had that happen myself before, and I will be glad to take a look at that from here. I can also share the information on setting up a purchase pin on the boxes to avoid that in the future. In order for me to check on any charges I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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