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user_flk5di
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Friday, July 4th, 2025

Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server

I uninstalled xfinity stream and reinstalled it. Now I get the following message when I try to log in on stream app:

Access Denied

You don't have permission to access "http://login.xfinity.com/login" on this server.

Reference #18.4f52db17.1751651988.1c6e3400

https://errors.edgesuite.net/18.4f52db17.1751651988.1c6e3400


what’s the fix?

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17 days ago

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XfinityMatthew

Official Employee

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731 Messages

2 months ago

Hello user_flk5di we would be happy to help figure out what is causing that error with the stream app for you. Can you confirm what device you are using the app on? Have you checked to see if it works on any other devices? When does this error pop up for you in the login process?

 

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user_rsklvd

Visitor

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1 Message

2 months ago

Same here...device is ipad; timing is after entering xfinity id...don't get a chance at a password

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user_gr22xr

Visitor

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1 Message

I have the same issue.  Using my iPhone to try to log into the app and can’t even get to the place where I can enter my password. Called the Xfinity customer service number and after an hour on the phone, they said they would “transfer me to the expert to fix the problem,” and then they hung up on me.  

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1 month ago

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XfinityQuemekia

Official Employee

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479 Messages

Sorry to hear about your experience @user_gr22xr. I wouldn't want to wait on hold for so long just to get hung up on, we definitely dropped the ball.

In regard to the Xfinity Stream App, do you have the most up-to-date version installed? Are there any software updates needed on your mobile device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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29 days ago

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Xangz

New Poster

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2 Messages

19 days ago

Same here. Got nowhere with customer support. Was told they’d call me in two hours. 

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XfinityRaul

Official Employee

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2.2K Messages

@Xangz I would be more than happy to help figure out a solution to this restricted access issue you're experiencing. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

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