Hello @user_8253fb , and thank you for bringing this to our attention. As someone who watches multiple programs, I can appreciate the concerns when your screen is not clear, I hope to help! Pixelation can happen from a number of different sources. I always suggest starting at the cables, and ensuring they are snug, and screwed tightly, but not too tight. Followed by a quick reboot of the modem, this can clear most issues. If you find the issue is still present, we may need to dive a little further into what could be the cause. Since a few days have passed, how is everything working for you now?
XfinityBrandon
Official Employee
•
708 Messages
3 days ago
Hello @user_8253fb , and thank you for bringing this to our attention. As someone who watches multiple programs, I can appreciate the concerns when your screen is not clear, I hope to help! Pixelation can happen from a number of different sources. I always suggest starting at the cables, and ensuring they are snug, and screwed tightly, but not too tight. Followed by a quick reboot of the modem, this can clear most issues. If you find the issue is still present, we may need to dive a little further into what could be the cause. Since a few days have passed, how is everything working for you now?
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