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user_a5a3d4
1st Topic

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3 Messages

Sunday, October 2nd, 2022 12:22 AM

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ABC Football in Spanish Play by Play

Using XFinity Stream from the ROKU the ABC football game every Saturday has spanish play by play and I can hear english play by play a little behind it.  This is the only channel as when I watch football games on Fox or CBS no issue. 

I messed with settings and they all show English.  Commercials are in English and lead ins are in English but when in football game action the play by play goes to Spanish.  

Thanks for any help.

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2 years ago

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XfinityKassie

Official Employee

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1.7K Messages

3 years ago

@user_a5a3d4 Good evening! Thank you for reaching out to our Community Forums Team for assistance with your services. I can see how this would be a bit of an annoyance. I would be happy to assist you in getting this resolved. Before we begin, are there any troubleshooting steps you have already tried? This way we don't repeat the same steps. I look forward to working with you this evening! 

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user_a5a3d4

Visitor

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3 Messages

@XfinityKassie​ I went into settings to make sure SAP was off and that any audio settings where Spanish was an option that English was selected.  Still no luck.  Occasionally it will be English broadcast then halfway thru a play it will jump back to Spanish speaking and hear the English broadcast very lightly in the background.  Do not have this issue during Fox, CBS or NBC games.  

3 years ago

0

CCJay

Official Employee

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618 Messages

@user_a5a3d4.

 

Thanks for getting back to us. To confirm, when it changes back to Spanish do you see the SAP icon selected if you press the down button on your remote? Toggling it on and off can typically resolve this.

I no longer work for Comcast.

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3 years ago

0

user_b03aa9

Visitor

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1 Message

3 years ago

Was this resolved as to why as I experience the same issue with my xfinity stream service and so far xfinity has been of no help.

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user_a5a3d4

Visitor

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3 Messages

@user_b03aa9​ Not resolved on my end.  

3 years ago

0

XfinityGabby

Official Employee

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1.5K Messages

Hello @user_b03aa9, we can certainly understand how frustrating it can be to experience audio issues. Have you checked that the preferred audio language in the portal settings are in English?

 

To change your preferred audio language in the portal settings:

  1. On any Xfinity Stream portal page, click the Settings icon at the right end of the menu bar at the top of the page.
    Settings icon.
  2. On the Settings page, click Language.
  3. On the Language page, click your preferred SAP language.
    Language screen with SAP set to espanol.

That's it! Now whenever you watch a program that offers an SAP in your preferred language, you'll hear that language.

Did You Know? You can also select your preferred SAP language while watching any program that includes an SAP soundtrack in that language.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_cd9efd

Visitor

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1 Message

3 years ago

I have the same problem. How can this be resolved. Not happy!

3

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CCShan

Official Employee

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443 Messages

Hello @user_cd9efd  Did the steps as listed above by @XfinityGabby not resolve the issue? Please let us know if you need further assistance. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_b0fcd9

Visitor

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1 Message

I Have had this same problem and not resolved

3 years ago

0

CCAmir

Gold Problem Solver

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7.2K Messages

Hi user_b0fcd9, have you tried the steps that (XfinityGabby) left? If so, please reach back out to us here with the channel number you're having issues with. 

I no longer work for Comcast.

3 years ago

0

user_5b056c

Visitor

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2 Messages

2 years ago

Experiencing the same issue.now on Fox channel ... 804 in Georgia.

Also, had the same issue with the NFL game on CBS, and now it's happening on FOX (Jan 14, 2022)

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user_5b056c

Visitor

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2 Messages

2 years ago

Do not have an SAP key on our remote.

1

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XfinityEricB

Official Employee

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2.2K Messages

Hey @user_5b056c.  Did the steps as listed above by @XfinityGabby not resolve the issue? Please let us know if you need further assistance. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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