Visitor
•
1 Message
A supervisor
I am ready to change cable providers it this point, but decided to try one more time. channels 59, 57, 208 , freeze up, tile, go black, no vlolume. Had had several appointment last couple weeks with several techs. Same situation. Can you Help?????
XfinityMarshante
Official Employee
•
45 Messages
22 hours ago
Hello @user_91bk3x, I hope you are having a nice day. Thank you for taking the time out of your day to leave a post on our community forum. I am sorry to hear you are having issues with your cable services. I understand how frustrating that can be when you are ready to watch TV and the channels begin to mess up. You have come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0