Visitor
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6 Messages
a serious privacy issue
Yesterday, Jan 27, late in the evening PST, I found all my recordings/scheduled in cloud dvr were not mine. It is like I somehow landed into someone else's cloud account. I logged out and logged back in, but it was still not my account. Called Xfinity support and the support staff had no clue, as expected. He gave me a case number and promised me that some expert will call me next day. No body did. I figured out how to get my own account back. Hope Xfinity would find out how it happened and fix it. This is a serious privacy issue.
XfinityAmandaB
Official Employee
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2.2K Messages
2 years ago
@user_fe0107 Thank you so much for your post for help with your cloud DVR content. I would be more than happy to help make sure only your content is showing on your Xfinity Steam app from the DVR cloud. To help with this I do need to get you over in private, so I can get your personal account information to better assist. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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