Visitor
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1 Message
a live person to help correct a problem w/ my tv, cable , streaming service.
When streaming a show the video repeatedly freezes for a time then resumes. Ultimately a note comes up saying "I'm off line"
Visitor
•
1 Message
When streaming a show the video repeatedly freezes for a time then resumes. Ultimately a note comes up saying "I'm off line"
XfinityJamesC
Official Employee
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3K Messages
2 hours ago
Greetings, @user_xlkmn9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these streming issues. You have definitely come to the right place for assistance.
Can you please tell me a little more about where this is happening? Are you streaming content with a Flex/Xumo/X1 box, or is this through the Xfinity Stream app on a smart TV or streaming device? Are you having similar issues with other apps or content on the same device? We should be able to get to the bottom of this for you.
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