Visitor
•
1 Message
4K box not working
I enter my phone number with the account and it gives an error then I call you guys and I get a robot who keeps routing me to the internet device. Please help me
Visitor
•
1 Message
I enter my phone number with the account and it gives an error then I call you guys and I get a robot who keeps routing me to the internet device. Please help me
XfinityKei
Official Employee
•
2.6K Messages
5 hours ago
@user_cni056 Our team is here to help. Can you tell us more about what's going on with your box?
Are you seeing any error messages or error codes?
Have you checked the connection to ensure everything is finger tight and secure?
When did this start?
Are other services effected?
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