2 1/2 Hours Texting With Support…Where are my channels????

I literally spent 2 1/2 hours texting with support. to tried to find out why they took the channels away. What a complete waste of time and extremely frustrating. No Hallmark, Food Network, Great American Family, Up TV, etc. We are in Christmas movie and show season. I am a recent widow please give us these channels back. They are a great escape. Also, when I asked for a credit, I was advised that that’s not something that is usually done, but as a courtesy, they would do it. Please give us our channels back and hire employees that can actually help.