Yet another thing …

Another miss — unable to pause live tv quickly on IPad with a tap to instantly silence the program to take a phone call or speak to someone without the program playing.

Now it’s frustrating to have to press the device’s Volume-down button multiple times in order to quiet the program then having to repeat the process raising the volume again vs a quick on-screen tap.
Returning the on-screen Volume/Mute slider would also be beneficial.

So disappointed and frustrated.
Seriously — what did Xfinity think was an upgrade with this “new” app?????

Bring back the previous version.

Responses

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XfinityGabriel

Official Employee

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3.7K Messages

1 hour ago

user_2ee5f5, Thanks for reaching out. I hear you, and I can understand why this doesn’t feel like an upgrade when controls you relied on in the previous experience are no longer there. Having to use the iPad’s physical volume buttons instead of simply tapping an on-screen pause, mute, or volume control adds extra steps to something that used to be quick and convenient. Thank you for being specific about what you’d like to see restored. That kind of feedback is valuable as the new experience continues to evolve. While we have you, I’d also like to make sure we’re addressing anything else you may need. Are there any other service issues or billing concerns we can look into for you today?

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Xfinity Stream App

user_2ee5f5

Yet another thing …

XfinityGabriel

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