ajanowitz's profile

Frequent Visitor

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14 Messages

Tue, Apr 21, 2020 11:00 AM

Xfinity TV Remote App

It is showing an additional TV (device) how to remove it?  On the My account app it has the correct devices?

Responses

Rustyben

Expert

 • 

24.1K Messages

1 y ago


@ajanowitz wrote:

It is showing an additional TV (device) how to remove it?  On the My account app it has the correct devices?


on the x1 recordings menu does the device dropdown also include the extra device? does the extra device's name match a device you had previously?

ajanowitz

Frequent Visitor

 • 

14 Messages

1 y ago

yes it does match.

Rustyben

Expert

 • 

24.1K Messages

1 y ago


@ajanowitz wrote:

yes it does match.


There is an issue in a database. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements Be sure to explain it is your computer stream channels that are not correct. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.

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