S

Contributor

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36 Messages

Wed, Nov 24, 2021 1:13 PM

Xfinity TV Remote app not showing DVR Schedule

I have been using the Xfinity Comcast TV Remote app for many years without any major issues. A few years ago, Comcast had to remove the ability to schedule DVR recordings in the app (due to a lawsuit) but then brought it back. 

Up until last week going into the TV Remote app and "Scheduled" would show what DVR Programs are scheduled to record on my Motorola DCX3400M box, but over the past few days the app is no longer updating the "Scheduled" section and is now empty. But when going to my DVR box, it shows all the scheduled recordings for the next 12 days.

I'm not sure why the Scheduled part of the TV Remote app is no longer updating. I've reset it, and even uninstalled and reinstalled it, but Scheduled stays blank.

The rest of the app works, can change channels on the boxes and can set/schedule a DVR Recording. It's just that the Scheduled part no longer is being updated.

SammyFL

Contributor

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36 Messages

3 d ago

Official Employee

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649 Messages

Thank you for taking the time to provide that image to us! I know I always like to make sure that my recordings are definitely scheduled, especially for the programming that isn't always available On Demand like some of my kid's favorite movies. You should still be able to view the scheduled recordings from the TV app and I would love to look into this further on our end. I also appreciate you letting me know what troubleshooting steps you've already taken, it's likely that we may need to open a ticket. Please send us a direct message to "Xfinity Support" with your full name, address and the user name you are signing in with.

 

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SammyFL

Contributor

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36 Messages

@XfinityBillie I did a chat and some troubleshooting, they seem to think it's a problem with the TV Remote app (not showing the DVR Schedule) since the Motorola DCX3400M box is working fine. I guess they are going to open a trouble ticket.

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