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SammyFL
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131 Messages

Wednesday, November 24th, 2021 1:13 PM

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Xfinity TV Remote app not showing DVR Schedule

I have been using the Xfinity Comcast TV Remote app for many years without any major issues. A few years ago, Comcast had to remove the ability to schedule DVR recordings in the app (due to a lawsuit) but then brought it back. 

Up until last week going into the TV Remote app and "Scheduled" would show what DVR Programs are scheduled to record on my Motorola DCX3400M box, but over the past few days the app is no longer updating the "Scheduled" section and is now empty. But when going to my DVR box, it shows all the scheduled recordings for the next 12 days.

I'm not sure why the Scheduled part of the TV Remote app is no longer updating. I've reset it, and even uninstalled and reinstalled it, but Scheduled stays blank.

The rest of the app works, can change channels on the boxes and can set/schedule a DVR Recording. It's just that the Scheduled part no longer is being updated.

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3 years ago

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SammyFL

Contributor

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131 Messages

3 years ago

2

XfinityBillie

Official Employee

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2.9K Messages

Thank you for taking the time to provide that image to us! I know I always like to make sure that my recordings are definitely scheduled, especially for the programming that isn't always available On Demand like some of my kid's favorite movies. You should still be able to view the scheduled recordings from the TV app and I would love to look into this further on our end. I also appreciate you letting me know what troubleshooting steps you've already taken, it's likely that we may need to open a ticket. Please send us a direct message to "Xfinity Support" with your full name, address and the user name you are signing in with.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
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3 years ago

0

SammyFL

Contributor

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131 Messages

@XfinityBillie I did a chat and some troubleshooting, they seem to think it's a problem with the TV Remote app (not showing the DVR Schedule) since the Motorola DCX3400M box is working fine. I guess they are going to open a trouble ticket.

3 years ago

0

SammyFL

Contributor

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131 Messages

3 years ago

This problem has been going on for a month now. The Xfinity TV Remote app will no longer allow me to remotely set a recording on my Motorola DCX3400M DVR box, and the app will not display the DVR Schedule. I've used this TV Remote app for many years with no problem, now for the past month both of these DVR features don't work. But the rest of the app works...can change the channels on the boxes, search for shows, play On Demand.

I have uninstalled/reinstalled the app, cleared Cache and Data, and rebooted the DVR box a few times. Nothing I can do on my end can fix the problem. It appears to me that Comcast has "blocked" the communication between the TV Remote app and the DVR to no longer allow the Remote app to set DVR Recordings.

(edited)

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user_0ee87a

Visitor

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1 Message

3 years ago

We are having the exact same problem using Apple Phone App and only showing scheduled recordings "Two Days" ahead, not what is currently being scheduled for the same day or the next day.  Very frustrating and Comcast/Xfinity continues to "dance around" the problem.  Calling Comcast/Xfinity many times and spending "hours and hours" on the phone going through their instructions, I too have deleted and reinstalled the App multiple times with no success is correcting their problems.  Also if I record on day one or two, I receive an "error message" that it did not work; however, when I use the TV Comcast Guide, the program I tried to record on my phone NOW APPEARS on the TV screen as being scheduled - Crazy a big company like Comcast/Xfinity can not seem to correct their problems.

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CCHeather

Problem Solver

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1.1K Messages

@user_0ee87a Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience. If the issue is not happening on the cable box, it sounds specific to the Apple Device. I am an Apple user as well and am not experiencing this issue. Just to clarify, are you using the Xfinity Stream app? 

I no longer work for Comcast.

3 years ago

0

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