macusernow's profile

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6 Messages

Wed, Jan 8, 2020 7:00 AM

Xfinity TV Remote app needlessly duplicating favorite channels

My question is about the creation of a favorites list with the Xfinity TV Remote app. I like the idea of identifying favorite channels rather that browsing the entire list. but a quirk (bug? feature?) off the app needlessly creates duplicate favorite signal source entires when they have more than one channel. On my own list, for example, I can save 803 - PBS as a favorite, but it automatically adds it again then with a four digit channel number later in the directory. If I delete the four digit listing, it then also deletes the channel where I wanted to save it, at 803. So the process lengthens the favorites list, which is the opposite of the goal of having a shorter list of favorites. Has anyone else observed this, or better yet, found a work around? Thanks!

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Rustyben

Expert

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24K Messages

1 y ago


@macusernow wrote:

My question is about the creation of a favorites list with the Xfinity TV Remote app. I like the idea of identifying favorite channels rather that browsing the entire list. but a quirk (bug? feature?) off the app needlessly creates duplicate favorite signal source entires when they have more than one channel. On my own list, for example, I can save 803 - PBS as a favorite, but it automatically adds it again then with a four digit channel number later in the directory. If I delete the four digit listing, it then also deletes the channel where I wanted to save it, at 803. So the process lengthens the favorites list, which is the opposite of the goal of having a shorter list of favorites. Has anyone else observed this, or better yet, found a work around? Thanks!


digital channel numbers are 'virtual' and Comcast currently has no way to turn off seeing the same channel that exists with a differnet 'extra' number. Comcast created the 4 digit numbers to be able to sort channels into neighborhoods of numbers like news channels, movie channels, etc. 

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