Visitor
•
3 Messages
Xfinity Streaming freezing
While watching Xfinity streaming, the picture on my Samsung smart TV freezes periodically throughout the day. I have an ethernet cable connecting the TV to the Asus router.
Visitor
•
3 Messages
While watching Xfinity streaming, the picture on my Samsung smart TV freezes periodically throughout the day. I have an ethernet cable connecting the TV to the Asus router.
XfinityThomasC
Official Employee
•
2.7K Messages
28 days ago
Hello, @user_ufkmqv sorry to hear you are having issues with Xfinity Stream freezing. Is this the only app that is freezing? Have you run a speed test https://speedtest.xfinity.com/ hardwired to your modem to test for lag? This will ensure you are getting the speeds to your home before the router sends out a Wi-Fi signal. Please share any additional troubleshooting steps you've tried to resolve this issue.
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