Xfinity streaming App updated and doesn't function on laptop now

Xfinity streaming app updated and does not function on laptop now . screens appear, but system hangs when selections (channels) are selected

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XfinitySeth

Official Employee

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413 Messages

1 month ago

Hey there user_a625bb 👋 I appreciate you taking the time to reach out with your question, and am stoked to hear you're using your Xfinity Stream benefits! It's definitely my favorite perk from my personal services, so I'm happy to help make sure you can use it on your browser again 👍

Can you start by sharing what kind of browser you're using to access Xfinity Stream? And have you attempted to access your stream portal through any other devices or browsers?

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user_247fgp

Visitor

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1 Message

Microsoft edge is the browser I am using

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23 days ago

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XfinityJustinC

Official Employee

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1.5K Messages

Hello, @user_247fgp thank you for taking time to reach out over Xfinity Forums. There is a known issue with the Xfinity Stream portal when access on www.xfinity.com/stream, and our engineer experts are working to get this resolved as quickly as possible. Currently the work around is to use an incognito browser to access the stream portal to view content.

The Xfinity Stream App is not affected, so another option to stream content is to download the Xfinity Stream App on a device and use it (phone, tablet, Smart TV), here is a helpful document that has compatible devices for the Xfinity Stream App: https://www.xfinity.com/support/articles/xfinity-stream-app-faqs

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21 days ago

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user_a0f600

Contributor

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43 Messages

I'm having the same issue on my MacBook on both Safari and Firefox. Incognito mode doesn't work either. How about if Comcast actually fixes a problem that has been an issue for me for over a month.

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19 days ago

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Xfinity Stream App

user_a625bb

Xfinity streaming App updated and doesn't function on laptop now

XfinitySeth

user_247fgp

XfinityJustinC

user_a0f600

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