Xfinity streaming App updated and doesn't function on laptop now

Xfinity streaming app updated and does not function on laptop now . screens appear, but system hangs when selections (channels) are selected

Responses

Oldest First

Selected Oldest First

XfinitySeth

Official Employee

•

329 Messages

20 days ago

Hey there user_a625bb 👋 I appreciate you taking the time to reach out with your question, and am stoked to hear you're using your Xfinity Stream benefits! It's definitely my favorite perk from my personal services, so I'm happy to help make sure you can use it on your browser again 👍

Can you start by sharing what kind of browser you're using to access Xfinity Stream? And have you attempted to access your stream portal through any other devices or browsers?

(edited)

2

0

U

user_247fgp

Visitor

•

1 Message

Microsoft edge is the browser I am using

Like

Reply

3 days ago

0

XfinityJustinC

Official Employee

•

1.5K Messages

Hello, @user_247fgp thank you for taking time to reach out over Xfinity Forums. There is a known issue with the Xfinity Stream portal when access on www.xfinity.com/stream, and our engineer experts are working to get this resolved as quickly as possible. Currently the work around is to use an incognito browser to access the stream portal to view content.

The Xfinity Stream App is not affected, so another option to stream content is to download the Xfinity Stream App on a device and use it (phone, tablet, Smart TV), here is a helpful document that has compatible devices for the Xfinity Stream App: https://www.xfinity.com/support/articles/xfinity-stream-app-faqs

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 day ago

0

Xfinity Stream App

user_a625bb

Xfinity streaming App updated and doesn't function on laptop now

XfinitySeth

user_247fgp

XfinityJustinC

New to the Community?