Skip to main content

    Support

    Offers

crossramirez's profile
crossramirez
1st Like
1st Topic

Regular Visitor

 • 

1 Message

Friday, November 20th, 2020 4:00 AM

Closed

Xfinity Streaming App on Samsung TV

Getting error codes TVAPP-00209 & TVAPP-00309 trying to play live tv channels or streaming DVRed content on Samsung tv. Previously the app worked well, just became unusable this week. Tried rebooting tv (unplugging), & tried re-installing app — no improvement. Settings set to auto update software. 🤷🏼‍♂️

Question

 • 

Updated 

4 years ago

4.6K

26

0

DaveSo

Regular Visitor

 • 

2 Messages

4 years ago

Ironically- mine started working.  I deleted the Xfinity App and reinstalled it.  I'm sure after I post this now it will break.

0

0

cjamr

New Poster

 • 

1 Message

4 years ago

just bought a new tv then installed the app.  getting the 00209 error when trying to watch live tv.  then i deleted the app and installed again.  after it asked me to authorize using the 6 digit code, it asked me to give it a name.  and now its working.  

the first time i installed, it didnt ask to give it a name.  so i suspect, the first time i installed, it did not install correctly, thus the error.  the second time was a complete and correct install.  just my two cents...

0

0

Heffy511

New Poster

 • 

1 Message

4 years ago

I just bought a 55 inch and was having the same error after installing xfinity app. Deleted and reinstalled and it is now working. I see others did the same and now it’s working. I would try that if you are having still having issues.

0

0

Db21128318

New Poster

 • 

1 Message

4 years ago

Same issue. I just spoke with an "advanced tech." He says comcast is aware of the problem but has no fix as of yet. He also said the outage was registered on November 25, so only 3 days old by comcast standard. He seemed hopefull a fix would occur soon, but also said engineering didn't know what the problem was.

0

0

WhoDat4Life

New Poster

 • 

2 Messages

4 years ago

I reached out today. I had to spend over an hour on chat with someone who then scheduled a call back with the advanced technical support team. Once I told him about my issue and error code he confirmed it is an outage and they have no estimate for when it’ll be fixed. He was able to add me to the list to notify me on when it will be fixed. I recommend anyone else do the same. The more people that can create a ticket the faster they’ll work on the issue. Either call and speak to someone on the phone (good luck) and ask to speak to the special technical support team or open a chat and ask for a call back from them. They probably won’t let you do that until you go through all of their steps, so go through those and then they’ll bump you up. Tedious, infuriating, but it’s what we gotta do!

0

0

Bmf4701

New Poster

 • 

2 Messages

4 years ago

I bought the 58” Samsung last night same code as others same issue. Went into Xfinity through Samsung app in tv and instead of clicking on anything or trying to delete app from tv while in Xfinity I went to top right signed out and signed back in with Xfinity/authorize again and now it works.

0

0

randtor

New Poster

 • 

2 Messages

4 years ago

i had this error show up today. i followed the advice to sign out then sign back in, all set, everything is now working fine.

0

0

Snookie

Regular Visitor

 • 

3 Messages

4 years ago

I had the same issue.  Brand new TU7000.  The agent could barely speak English and was completely useless.  He was telling me my model wasn't supported.  The fact that I could download the app and see my DVR and the channel guide didn't sway him.  He couldn't send me or direct me to where there was a list of TVs that would work and instead wanted to read me the list.  Good Grief.

 

However, we found a solution that as of now is working.

 

We ran the software updates on the TV and it didn't work.  We then reset the hub and then reinstalled the app and now it works.

 

 

0

0

fastskier

New Poster

 • 

1 Message

4 years ago

I also have a new TV and cannot get the app to work. I am getting tired of deleting the app and then activating it. It loads, shows my recorded shows, and has an accurate live TV lineup. But nothing will play when I click on 'watch,' same errors as above - tvapp-00209 and 000309. It would be nice if someone from Comcast would get on here and let us know if they are going to fix it or let it get worse. I didn't want to use a streaming device, but the Xfinity app seems to works on my Roku. So, I guess I will purchase another one for this TV.  Or, maybe I will go with Charter instead...

0

0

TA16

New Poster

 • 

1 Message

4 years ago

The issue started for me a few weeks ago and the app won’t launch at all now. I just deleted, unplugged and tried to reinstall but I can’t reinstall. Which is worse, a non-functioning app or no app at all. Either way, it’s no bueno.

0

0

Rustyben

Expert

 • 

24.6K Messages

4 years ago

@TA16 wrote:
The issue started for me a few weeks ago and the app won’t launch at all now. I just deleted, unplugged and tried to reinstall but I can’t reinstall. Which is worse, a non-functioning app or no app at all. Either way, it’s no bueno.

try unplugging your TV for 5+ minutes and plug back in.  using the TV's remote go to your settings menu on the TV and find firmware update and perform that function repeatedly until no more updates are available. unplug again (TV) for 5 minutes and plug back in. go to your app store and see if the Xfinity stream beta is now offered at your app store.

0

0

forum icon

New to the Community?

Start Here